Privacy Statement

Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it.

The product-specific details sections provide additional information relevant to particular DataCap products. This statement applies to the DataCap products listed below, as well as other DataCap products that display this statement. References to DataCap products in this statement include DataCap services, websites, apps, software and devices.

Personal Data We Collect

DataCap collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you answer the question in survey or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

• Data brokers from which we purchase demographic data to supplement the data we collect.
• Social networks when you grant permission to a DataCap product to access your data on one or more networks.
• Service providers that help us determine a location based on your IP address in order to customize certain products to your location.
• Partners with which we offer co-branded services or engage in joint marketing activities, and
• Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.

The data we collect depends on the products and features you use, and can include the following:

Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

Demographic data. We collect data about you such as your age, gender, country, and preferred language.

Device and Usage data. We collect data about your device and how you and your device interact with DataCap and our products. For example, we collect:

• Product use data. e collect data about the features you use, the items you purchase, and the web pages you visit.
• Device, connectivity and configuration data. We collect data about your device and the network you use to connect to our products. It includes data about the operating systems and other software installed on your device, including product keys. It also includes IP address, device identifiers (such as the IMEI number for phones), regional and language settings.
• Error reports and performance dataWe collect data about the performance of the products and any problems you experience with them. This data helps us to diagnose problems in the products you use, and to improve our products and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred, and data about other software on your device.
• Support Data. Support Data. When you engage DataCap for support, we collect data about you and your hardware, software, and other details related to the support incident. Such data includes contact or authentication data, the content of your chats and other communications with DataCap support, data about the condition of the machine and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.

Interests and favorites. We collect data about your interests and favorites, such as the teams you follow in a sports app, the stocks you track in a finance app, or the favorite cities you add to a weather app. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.

Contacts and relationships. We collect data about your contacts and relationships if you use a DataCap product to manage contacts, or to communicate or interact with other people or organizations.

Location data. We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.

We collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.

Product-specific sections below describe data collection practices applicable to use of those products.

How We Use Personal Data

DataCap uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, (2) to send communications, including promotional communications, and (3) for some products, to show advertising.

In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

Providing and improving our products.We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, including developing new features, research, and providing customer support. Examples of such uses include the following.

• Providing the Products.We use data to carry out your transactions with us and to provide our products to you. Often, those products include personalized features and recommendations that enhance your productivity and enjoyment, and automatically tailor your product experiences based on the data we have about your activities, interests and location.
• Customer support.We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.
• Product activation.We use data - including device and application type, location, and unique device, application, network and subscription identifiers - to activate software and devices that require activation.
• Product Improvement.We use data to continually improve our products, including adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevancy of the search results, using usage data to determine what new features to prioritize, or using audio recordings from voice input features to improve speech recognition accuracy.
• Security, Safety and Dispute Resolution.We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our security features and products can disrupt the operation of malicious software and notify users if malicious software is found on their devices. For example, many of our communications and file syncing products systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links; and we may block delivery of a communication or remove content if it violates our terms.
• Business Operations.We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Communications.We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from DataCap by email, SMS, physical mail, and telephone.